{"id":30683,"date":"2026-03-06T17:14:30","date_gmt":"2026-03-06T17:14:30","guid":{"rendered":"https:\/\/insparya.store\/?page_id=30683"},"modified":"2026-03-06T17:26:36","modified_gmt":"2026-03-06T17:26:36","slug":"apoio-ao-cliente","status":"publish","type":"page","link":"https:\/\/insparya.store\/en\/apoio-ao-cliente\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30683\" class=\"elementor elementor-30683\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dedd322 e-flex e-con-boxed e-con e-parent\" data-id=\"dedd322\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0534650 elementor-widget elementor-widget-menu-anchor\" data-id=\"0534650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"encomendas\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97f2ec elementor-widget elementor-widget-heading\" data-id=\"b97f2ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Orders and Shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e443084 elementor-widget elementor-widget-text-editor\" data-id=\"e443084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong style=\"text-align: var(--text-align); font-size: 16px;\">Where can I find my order number?<\/strong><\/h2><p style=\"font-weight: 400;\">After your payment is confirmed, you will receive an email with all the details of your order, including its corresponding number.<\/p><p style=\"font-weight: 400;\"><strong>I haven\u2019t received the confirmation email for my order. What should I do?<\/strong><\/p><p style=\"font-weight: 400;\">First, check your spam or junk folder. Also, make sure the email address you used when placing the order is correct.<\/p><p style=\"font-weight: 400;\">Se mesmo assim n\u00e3o encontrar o email, contacte-nos atrav\u00e9s de <a href=\"mailto:store@insparya.com\">store@insparya.com<\/a>If you still can\u2019t find the email, contact us at\u202fstore@insparya.com\n, providing your name, the date of purchase, and the items you ordered.<\/p><p style=\"font-weight: 400;\"><strong>How can I track my order?<\/strong><\/p><p style=\"font-weight: 400;\">As soon as your order is shipped, you will receive an email with the tracking number. If you don\u2019t receive this notification, you can contact us at store@insparya.com\n.<\/p><p style=\"font-weight: 400;\"><strong>Where do you ship your orders?<\/strong><\/p><p style=\"font-weight: 400;\">We ship to Portugal, Spain and Italy.<\/p><p style=\"font-weight: 400;\" class=\"translation-block\">If you are in another country and would like to receive Insparya products, you can email us at store@insparya.com\n. We will register your interest to help expand our shipping coverage in the future.<\/p><p style=\"font-weight: 400;\"><strong>How long will it take for my order to arrive?<\/strong><\/p><p style=\"font-weight: 400;\">The usual delivery time is up to 2 business days in Portugal, up to 3 business days in Spain, and up to 5 business days in Italy. Depending on your location, this timeframe may vary slightly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ca5135 elementor-widget elementor-widget-menu-anchor\" data-id=\"5ca5135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"trocas\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d780c5 elementor-widget elementor-widget-heading\" data-id=\"2d780c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exchanges and Returns <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e9a46d elementor-widget elementor-widget-text-editor\" data-id=\"0e9a46d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>How long do I have to make a return?<\/strong><\/p><p style=\"font-weight: 400;\">You have up to 30 days from the receipt of your order to request a return. <strong>30 dias<\/strong> ap\u00f3s a rece\u00e7\u00e3o da encomenda para solicitar uma devolu\u00e7\u00e3o.<\/p><p style=\"font-weight: 400;\">For the return to be accepted, the product must be unopened, unused, in its original packaging, and accompanied by the proof of purchase.<\/p><p style=\"font-weight: 400;\">Returns are also accepted for products purchased during sales, promotions, or at a discount, as long as they meet the conditions mentioned above.<\/p><p style=\"font-weight: 400;\"><strong>How can I return a product?<\/strong><\/p><p style=\"font-weight: 400;\" class=\"translation-block\">You just need to send an email to\u202fstore@insparya.com\n\u202fstating that you want to make a return, along with your\u202forder number and contact details.<\/p><p style=\"font-weight: 400;\">From that point, you can choose between two options:<\/p><ul><li class=\"translation-block\">Deliver the product in person at the nearest Insparya clinic. This return is free of charge.<\/li><li class=\"translation-block\">Send the product to the following address: Insparya Science and Clinical Institute, Rua Marechal Saldanha, n.\u00ba 1354, 4150-650 Porto. In this case, shipping costs will be your responsibility.<\/li><\/ul><p style=\"font-weight: 400;\">Once we receive the product and verify its condition, we will process your refund as soon as possible.<\/p><p style=\"font-weight: 400;\"><strong>Can I exchange a product?<\/strong><\/p><p style=\"font-weight: 400;\">We only offer exchanges in the case of a defective or damaged product.<\/p><p style=\"font-weight: 400;\">If you have received a product in this condition, we apologize for the inconvenience and ask that you contact us as soon as possible via email at\u202fstore@insparya.com\n.<\/p><p style=\"font-weight: 400;\"><strong>How does the refund process work?<\/strong><\/p><p style=\"font-weight: 400;\">As soon as we receive the returned product and confirm it is in the required condition, we will send you a confirmation email.<\/p><p style=\"font-weight: 400;\">The refund will be issued to your original payment method. Depending on your ban<\/p><p style=\"font-weight: 400;\"><strong>I haven\u2019t received my refund yet. What should I do?<\/strong><\/p><p style=\"font-weight: 400;\">If you have already received our refund confirmation but the amount hasn\u2019t appeared in your account, we recommend:<\/p><ol><li>Checking with your bank or card provider, as the process may take a few business days.<\/li><li class=\"translation-block\">Contacting us via email at\u202fstore@insparya.com\n.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94fd3b elementor-widget elementor-widget-menu-anchor\" data-id=\"a94fd3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"ajuda\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9cf53c elementor-widget elementor-widget-heading\" data-id=\"f9cf53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Need further help?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ea785 elementor-widget elementor-widget-text-editor\" data-id=\"c5ea785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">You can contact us by email at store@insparya.com\n. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM. <a href=\"mailto:store@insparya.com\">store@insparya.com<\/a>. A nossa equipa est\u00e1 dispon\u00edvel de <strong>segunda a sexta-feira, das 09h \u00e0s 18h<\/strong><strong>. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Encomendas e Envios Onde posso consultar o n\u00famero da minha encomenda? Ap\u00f3s a confirma\u00e7\u00e3o do pagamento, receber\u00e1 um email com todos os detalhes da sua encomenda, incluindo o respetivo n\u00famero. N\u00e3o recebi o email de confirma\u00e7\u00e3o da minha encomenda. O que devo fazer? Antes de mais, verifique a pasta de spam ou lixo eletr\u00f3nico. Confirme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30683","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apoio ao cliente - Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insparya.store\/en\/apoio-ao-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apoio ao cliente - Portugal\" \/>\n<meta property=\"og:description\" content=\"Encomendas e Envios Onde posso consultar o n\u00famero da minha encomenda? 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