{"id":30683,"date":"2026-03-06T17:14:30","date_gmt":"2026-03-06T17:14:30","guid":{"rendered":"https:\/\/insparya.store\/?page_id=30683"},"modified":"2026-03-06T17:26:36","modified_gmt":"2026-03-06T17:26:36","slug":"apoio-ao-cliente","status":"publish","type":"page","link":"https:\/\/insparya.store\/es\/apoio-ao-cliente\/","title":{"rendered":"Apoyo al Cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30683\" class=\"elementor elementor-30683\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dedd322 e-flex e-con-boxed e-con e-parent\" data-id=\"dedd322\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0534650 elementor-widget elementor-widget-menu-anchor\" data-id=\"0534650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"encomendas\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97f2ec elementor-widget elementor-widget-heading\" data-id=\"b97f2ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pedidos y Env\u00edos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e443084 elementor-widget elementor-widget-text-editor\" data-id=\"e443084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong style=\"text-align: var(--text-align); font-size: 16px;\">\u00bfD\u00f3nde puedo consultar el n\u00famero de mi pedido?<\/strong><\/h2><p style=\"font-weight: 400;\">Tras la confirmaci\u00f3n del pago, recibir\u00e1s un email con todos los detalles de tu pedido, incluido su n\u00famero correspondiente.<\/p><p style=\"font-weight: 400;\"><strong>No he recibido el email de confirmaci\u00f3n de mi pedido. \u00bfQu\u00e9 debo hacer?<\/strong><\/p><p style=\"font-weight: 400;\">En primer lugar, revisa la carpeta de spam o correo no deseado. Comprueba tambi\u00e9n que la direcci\u00f3n de email que indicaste al realizar la compra es correcta.<\/p><p style=\"font-weight: 400;\">Se mesmo assim n\u00e3o encontrar o email, contacte-nos atrav\u00e9s de <a href=\"mailto:store@insparya.com\">store@insparya.com<\/a>Si aun as\u00ed no encuentras el email, cont\u00e1ctanos a trav\u00e9s de\u202fstore@insparya.com, indicando tu nombre, la fecha de la compra y los productos adquiridos.<\/p><p style=\"font-weight: 400;\"><strong>\u00bfC\u00f3mo puedo hacer seguimiento de mi pedido?<\/strong><\/p><p style=\"font-weight: 400;\">En cuanto tu pedido sea enviado, recibir\u00e1s un email con el n\u00famero de seguimiento. Si no recibes esta notificaci\u00f3n, contacta con nosotros a trav\u00e9s del email\u202fstore@insparya.com.<\/p><p style=\"font-weight: 400;\"><strong>\u00bfA qu\u00e9 pa\u00edses envi\u00e1is vuestros pedidos?<\/strong><\/p><p style=\"font-weight: 400;\">Realizamos env\u00edos a\u202fPortugal, Espa\u00f1a e Italia.<\/p><p style=\"font-weight: 400;\" class=\"translation-block\">Si te encuentras en otro pa\u00eds y te gustar\u00eda recibir productos de Insparya, env\u00edanos un email a\u202fstore@insparya.com. Registraremos tu inter\u00e9s para poder ampliar nuestra cobertura de env\u00edos en el futuro.<\/p><p style=\"font-weight: 400;\"><strong>\u00bfCu\u00e1nto tarda en llegar mi pedido?<\/strong><\/p><p style=\"font-weight: 400;\">El plazo habitual de entrega es de\u202fhasta 2 d\u00edas laborables en Portugal,\u202fhasta 3 d\u00edas laborables en Espa\u00f1a\u202fy\u202fhasta 5 d\u00edas laborables en Italia. \nDependiendo de tu ubicaci\u00f3n, este plazo puede variar ligeramente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ca5135 elementor-widget elementor-widget-menu-anchor\" data-id=\"5ca5135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"trocas\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d780c5 elementor-widget elementor-widget-heading\" data-id=\"2d780c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cambios y Devoluciones <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e9a46d elementor-widget elementor-widget-text-editor\" data-id=\"0e9a46d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>\u00bfHasta cu\u00e1ndo puedo realizar una devoluci\u00f3n?<\/strong><\/p><p style=\"font-weight: 400;\">Dispones de\u202fhasta 30 d\u00edas desde la recepci\u00f3n del pedido\u202fpara solicitar una devoluci\u00f3n. <strong>30 dias<\/strong> ap\u00f3s a rece\u00e7\u00e3o da encomenda para solicitar uma devolu\u00e7\u00e3o.<\/p><p style=\"font-weight: 400;\">Para que la devoluci\u00f3n sea aceptada, el producto debe estar\u202fcerrado, sin se\u00f1ales de uso, en su embalaje original y acompa\u00f1ado del comprobante de compra.<\/p><p style=\"font-weight: 400;\">Las devoluciones tambi\u00e9n se aceptan en el caso de productos adquiridos\u202fen periodo de rebajas, promociones o con descuento, siempre que se encuentren en las condiciones mencionadas anteriormente.<\/p><p style=\"font-weight: 400;\"><strong>\u00bfC\u00f3mo puedo devolver un producto?<\/strong><\/p><p style=\"font-weight: 400;\" class=\"translation-block\">Solo tienes que enviar un email a\u202fstore@insparya.com\u202findicando que deseas realizar una devoluci\u00f3n, junto con el\u202fn\u00famero de pedido y tus datos de contacto.<\/p><p style=\"font-weight: 400;\">A partir de ese momento, puedes elegir entre dos opciones:<\/p><ul><li class=\"translation-block\">Entregar el producto personalmente en la cl\u00ednica Insparya m\u00e1s cercana.\u202fEsta devoluci\u00f3n es gratuita.<\/li><li class=\"translation-block\">Enviar el producto a la siguiente direcci\u00f3n: Insparya Science and Clinical Institute, Rua Marechal Saldanha, n.\u00ba 1354, 4150-650 Porto. En este caso,\u202flos gastos de env\u00edo correr\u00e1n a tu cargo.<\/li><\/ul><p style=\"font-weight: 400;\">Una vez recibido el producto y tras verificar su estado, procesaremos tu solicitud de reembolso\u202flo antes posible.<\/p><p style=\"font-weight: 400;\"><strong>\u00bfPuedo cambiar un producto?<\/strong><\/p><p style=\"font-weight: 400;\">We only offer exchanges in the case of a defective or damaged product.<\/p><p style=\"font-weight: 400;\">Si has recibido un producto en estas condiciones, te pedimos disculpas por las molestias y te solicitamos que contactes con nosotros\u202flo antes posible\u202fa trav\u00e9s del email\u202fstore@insparya.com.<\/p><p style=\"font-weight: 400;\"><strong>\u00bfC\u00f3mo funciona el reembolso?<\/strong><\/p><p style=\"font-weight: 400;\">Una vez que recibamos el producto devuelto y confirmemos que cumple las condiciones requeridas, te enviaremos un email de confirmaci\u00f3n.<\/p><p style=\"font-weight: 400;\">El reembolso se realizar\u00e1\u202fa trav\u00e9s del mismo m\u00e9todo de pago utilizado en la compra. \nDependiendo de tu entidad bancaria o proveedor de tarjeta, pueden pasar algunos d\u00edas hasta que el importe aparezca reflejado en tu cuenta. Este plazo depende exclusivamente de la entidad financiera.<\/p><p style=\"font-weight: 400;\"><strong>Mi reembolso todav\u00eda no ha sido recibido. \u00bfQu\u00e9 debo hacer?<\/strong><\/p><p style=\"font-weight: 400;\">Si ya has recibido nuestra confirmaci\u00f3n de reembolso pero el importe a\u00fan no aparece en tu cuenta, te recomendamos:<\/p><ol><li>Consultar con tu banco o proveedor de tarjeta, ya que el proceso puede tardar algunos d\u00edas laborables.<\/li><li class=\"translation-block\">Contactar con nosotros a trav\u00e9s del email\u202fstore@insparya.com.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94fd3b elementor-widget elementor-widget-menu-anchor\" data-id=\"a94fd3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"ajuda\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9cf53c elementor-widget elementor-widget-heading\" data-id=\"f9cf53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfNecesitas m\u00e1s ayuda?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ea785 elementor-widget elementor-widget-text-editor\" data-id=\"c5ea785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Puedes contactarnos a trav\u00e9s del email\u202fstore@insparya.com. \nNuestro equipo est\u00e1 disponible\u202fde lunes a viernes, de 09:00 a 18:00. <a href=\"mailto:store@insparya.com\">store@insparya.com<\/a>. A nossa equipa est\u00e1 dispon\u00edvel de <strong>segunda a sexta-feira, das 09h \u00e0s 18h<\/strong><strong>. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Encomendas e Envios Onde posso consultar o n\u00famero da minha encomenda? Ap\u00f3s a confirma\u00e7\u00e3o do pagamento, receber\u00e1 um email com todos os detalhes da sua encomenda, incluindo o respetivo n\u00famero. N\u00e3o recebi o email de confirma\u00e7\u00e3o da minha encomenda. O que devo fazer? Antes de mais, verifique a pasta de spam ou lixo eletr\u00f3nico. Confirme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30683","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apoio ao cliente - Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insparya.store\/es\/apoio-ao-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apoio ao cliente - Portugal\" \/>\n<meta property=\"og:description\" content=\"Encomendas e Envios Onde posso consultar o n\u00famero da minha encomenda? 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